TXU Energy celebrates expansion of Abilene call center

May 5, 2011

TXU Energy

TXU Energy, the #1 choice among electricity providers in Texas, is celebrating the expansion of its Abilene call center. After an initial three months of excellence in customer service, the operation is moving into a larger call center space within the facility to accommodate the addition of new staff and equipment.
“The Abilene Call Center has only been open three months and is exceeding all of our ramp-up expectations,” says Jeff Camp, vice president contact center operations, TXU Energy. “The highly skilled agents at the center are able to manage some of the most complex customer inquiries with professionalism, integrity and a smile. “
“We’re extremely pleased with the quality being delivered through our new center in Abilene and continue to look for ways to leverage that team to deliver on TXU Energy’s commitment to customer service,” said Camp.
TXU Energy and Teleperformance, the world’s leading provider of customer contact center services, opened the Abilene call center in January. The move was another major step forward in providing TXU Energy customers with exceptional service. The new call center is part of a significant investment the company has made in customer service technology and infrastructure in recent years.

ABOUT TXU ENERGY
TXU Energy is a market-leading competitive retailer that provides electricity and related services to approximately 2 million electricity customers in Texas. TXU Energy offers a variety of innovative products and solutions, allowing both its residential and business customers to choose options that best meet their needs, including exceptional customer service, competitively priced electricity service plans, innovative energy efficiency options, renewable energy programs and other electricity-related products and services. Visit txu.com for more information about TXU Energy.